Feedback widget
Feedback that turns into fixes
Visitors tell you about bugs, ideas and questions right where they happen. Every ticket arrives with the page, the device and the session replay. Rooky drafts the answer, you send it, and ideas go straight to your product opportunities.
The problem
Feedback gets lost between tools
Bug reports land in one inbox, ideas in another, and nobody knows what the person actually saw. Answers take long, and the pattern behind the messages stays hidden.
- “It doesn't work”, with no page, device or steps
- The same question answered by hand, again and again
- Good ideas buried in an inbox
Live demo 1 of 2
From a visitor's message to a sent answer
A simulated site and inbox. A visitor asks a question, the ticket arrives with its context, and Rooky drafts an answer with its sources. You edit it and press Send.
- Press Feedback on the site
- Press Draft with Rooky
- Open the session replay
rookon · acme-books · feedback
LiveSimulated dataacme-books.example/invoices
- #11ideaCould reports have a dark mode?Added to product opportunities
- #10bugThe date picker closes when I scroll on my phone.Tracked as an issue
Press Feedback on the site to play the visitor.
How ROOKON helps
What you get
No new script
The widget comes with the ROOKON tracking script you already have. Turn it on, pick a label and a color, and it appears on your site.
Context on every ticket
Page, device, browser, release, recent errors and the session replay are attached. If a visitor's browser asks not to be tracked, no session, replay or errors are linked.
Answers drafted by Rooky
Rooky drafts from your help text and solved tickets, and shows its sources and how sure it is. A person reads it and presses Send.
Ideas and bugs go somewhere
Ideas and questions count toward product opportunities. Bugs become issues with one click, so Rooky can prepare a fix.
Live demo 2 of 2
See what happened before the message
A simulated session. A ticket links to the visitor's replay, and Rooky watches it for you, so you jump straight to the moment that matters.
- Jump to the error from the timeline
- Switch to the click map
rookon · session ses_4821 · desktop · Safari · DE
Simulated data2,914 recordings stored. Size depends on page complexity and session length. Storage grows with your plan, and extra GB is available if you want to keep more.
From message to fix
- 01
Collect
Visitors send a bug, an idea, a question or praise from your site.
- 02
Answer
Rooky drafts, you edit and send. The reply goes out by email with a private link to answer.
- 03
Improve
Ideas are ranked with your other signals. Bugs become issues that Rooky can prepare a fix for.
FAQ
Common questions
Can Rooky answer on its own?
Only if the workspace owner turns it on. Automatic answers are off by default, and even then only for questions, only above the confidence you choose and within a daily limit. Everything else stays a draft until a person sends it.
Will the widget slow my site down?
It loads after your page has finished loading. Sites with the widget turned off download only a few bytes.
What about privacy?
The widget sets no cookies and stores nothing in the browser. The email field is optional, and the address is encrypted. With Do Not Track or Global Privacy Control, no session, replay or errors are linked to the ticket.
Who pays for the AI drafts?
Drafts run on your own AI provider key, inside the AI budget you set, like every other analysis in ROOKON.
Turn feedback into fixes
Sign up, add the tracking script and turn on the widget in the setup journey.